Privacy Statement
This Privacy Statement explains how 2Twenty Solutions collects and uses the information you submit through our website contact form, and how we handle personal information in accordance with the Australian Privacy Act 1988 (Cth).
Information We Collect
When you use our contact form, we collect the following personal information:
Name: To address you properly.
Email Address: To respond to your enquiry.
Phone number: To respond to your enquiry.
Message/Enquiry Details: To understand and address your request.
How We Use Your Information
We use the information collected through the contact form solely for the purposes of:
- responding to your enquiries and providing customer support; and
- communicating with you regarding your request.
We do not use this information for marketing purposes unless you explicitly opt-in to receive marketing communications separately.
Data Storage and Retention
Your personal information may be stored on servers located in Australia or overseas. We retain the information submitted through the contact form for as long as necessary to fulfil the purposes for which it was collected, after which it is securely deleted or de-identified.
Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors use the site. These tools may collect information such as your IP address, browser type, pages visited, and time spent on the site. This information is aggregated and does not personally identify you.
You can disable cookies in your browser settings at any time.
Third Parties
We use a contact form plugin to receive and manage enquiries submitted through this website. Your information may be processed by this plugin's service provider in accordance with their privacy policy. We do not sell, rent, or share your personal information with any third parties for marketing purposes.
Your Rights
Under the Australian Privacy Act 1988 (Cth), you have the right to:
- request access to the personal information we hold about you;
- request that we correct any personal information that is inaccurate, out of date, or incomplete; and
- make a complaint about how we have handled your personal information.
To exercise any of these rights, please contact us at info@2twenty.com.au.
Making a Privacy Complaint
If you believe we have mishandled your personal information, please contact us in the first instance at info@2twenty.com.au. We will respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.